Welcome to TopFell Makeup
By accessing and using our website www.topfellshopl.com, you agree to the terms and conditions set forth below. Please read them carefully before making any purchases or interacting with our platform.
GENERAL CONDITIONS
● To use our website and make purchases, you must be over 18 years of age or have the consent of your parent or legal guardian.
● The products offered are intended for personal use and may not be resold without prior written authorization from Topfell Makeup.
PURCHASES
● You can browse our online store without registering. However, to make a successful purchase, you must complete the requested forms and accept our privacy policies.
● Upon completion of your purchase, you will receive a confirmation email with your order details. Please ensure you provide accurate information to avoid delivery issues.OFFERS AND PRICES
● Prices and offers available at www.topfellshop.com are subject to change without notice.
● Promotions are valid only during the advertised period or while supplies last.
● Prices include applicable taxes according to local legislation, but do not include shipping costs, which are calculated at checkout.
PAYMENT METHODS
● We accept payments via credit and debit cards, bank transfers, and payment platforms such as PayPal, PSE, etc.
● Payments are processed securely in accordance with data security regulations.
● In case of issues with your payment, you can contact us via email (support@topfellshop.com) or customer service (+1 305 645 6507 – +57 311 419 2600).SHIPPING POLICIES
● Orders will be shipped within 5 business days after payment confirmation.
● We work with certified shipping companies to guarantee the delivery of your products.

● Delivery times vary by location, and you will receive a tracking number once your order is shipped.
WITHDRAWALS, RETURNS, AND WARRANTIES
Withdrawal
● You can cancel your purchase within the first five (5) business days after receiving the product, provided the item is unused, in its original packaging, and with all tags intact.
● The customer will be responsible for the cost of return shipping.
Returns
● Returns are accepted if you receive an incorrect or defective product.
You must notify us within the first 5 business days after delivery.
● In case of return, the product must be unused and in perfect condition.
Warranty
● Makeup products have a quality warranty against manufacturing defects.
● The warranty will not apply if the product shows signs of misuse or improper handling.
PRIVACY POLICY
By using our website, you agree that we may collect, store, and process your personal data in accordance with Law 1581 of 2012.
● The data collected will be used only to process your orders, send you promotions, and improve your experience on our platform.
● You can request the deletion of your data by writing to us at
support@topfellshop.com

PROMOTIONS AND COMMERCIAL EVENTS
● Promotions and special discounts will be announced through our official channels, including email, social media, and our website.
● Some products may be excluded from promotions as indicated in the specific terms of each campaign.
INTELLECTUAL PROPERTY
● All content on www.topfellshop.com, including images, text, logos, and designs, is the property of Topfell makeup and is protected by intellectual property laws. Reproduction, distribution, or use of this content without prior authorization is strictly prohibited.
CONTACT

If you have any questions or need assistance, you can contact us at:
● Email: support@topfellshop.com
● Phone: +57 3114192600 +1 3056456507
● Business hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.
UPDATES TO TERMS AND CONDITIONS
We reserve the right to update these terms and conditions at any time. Changes will be posted on this page and will take effect immediately upon posting.
Thank you for choosing Topfell makeup.